Self Help? Welcome to the CNCI  three step Self Help program.

Step One – Check for Malware with this Scan from Malware Bytes.

Step Two –  Check for Spyware with this Scan from Super Anti-Spyware.

Step Three – Check for Viruses with this Virus Scan from Trend Micro.

Once your problem is resolved you may want to get the free version of AVG AntiVirus.