Self Help? Welcome to the CNCI three step Self Help program.
Step One – Check for Malware with this Scan from Malware Bytes.
Step Two – Check for Spyware with this Scan from Super Anti-Spyware.
Step Three – Check for Viruses with this Virus Scan from Trend Micro.
Once your problem is resolved you may want to get the free version of AVG AntiVirus.